Information
Services Advisory Group
Subcommittee on Cooperative and Virtual Reference Services
2004-2005
Members: David Carpenter (chair), Marshall Breeding, Mandy Henk, Lee
Ann Lannom, Amy Limpitlaw, Kitty Porter and Amia Baker.
The Heard Library participated in the Library of Congress' Collaborative Digital Reference Service and is considering the development of a cooperative virtual reference service with the libraries in ASERL. This Subcommittee will plan for and assist in implementing such a virtual service at Vanderbilt and will work with other ASERL institutions and the Library of Congress in developing cooperative efforts.
Recommendation of the
ISAG Cooperative and Virtual Reference Services Subcommittee Regarding the
Heard Library’s Participation in the ASERL ask-a-library Chat Reference Service
(January 21, 2005)
ASERL
“ask-a-librarian” Cooperative Chat Reference Service
ASERL
ask-a-librarian Virtual Reference Service homepage
ASERL
ask-a-librarian Service Service Reports
Conversations with
Other Librarians about the ASERL Cooperative Chat Reference Service
Amia's
Conversation with Jennifer McClure (U. of Alabama)
Lee
Ann’s Response from Don Welsh (William & Mary)
Kitty's
Conversation with Carol Cramer (Wake Forest U.)
David’s
E-mail Response from Mary Vass (U. of KY)
Marshall's
Conversation with Terry Holtze (U. of Louisville)
David’s
Conversation with Jane Schillie (University of Miami Libraries)
Chat Reference
Opinions and Essays
To Chat or
Not to Chat - Taking Another Look at Virtual Reference, Part 1.
By Coffman, Steve, and Linda Arrett.
Searcher, 12(7), July/August 2004.
To Chat or
Not to Chat - Taking Another Look at Virtual Reference, Part 2.
By Coffman, Steve, and Linda Arrett.
Searcher, 12(8), 49-56, September 2004.
Chat's
Positive Side
By Carol Tenopir, University of Tennessee, Knoxville -- 12/15/2004 InfoTech
> Online Databases Library Journal.
Virtual Reference: Alive
& Well: Reports of the Early Demise of Chat Reference Are Unfounded.
By Bailey-Hainer, Brenda. Library Journal. January 15, 2005.
Realities
of Virtual Reference: Library
Survey Results
A presentation by Kathy Dabbour, Doris Helfer and Lynn Lampert at the Internet
Library conference, November 17, 2004.
Examples of Closed Chat
Reference Services
Background Information
on Digital Reference Related Issues
DIG_REF - A Listserv to
Explore the Growing Area of Digital Reference Services
An active discussion list focusing on digital reference issues. This webpage provides a searchable
archive and access to recent Dig_Ref messages.
Bernie Sloan’s Digital
Reference Pages
A very useful resource including the following categories of information—and
much more.
Collaborative
Live Reference Services
Digital Reference Services
Bibliography
Digital Reference Education Initiative (DREI) (School
of Information Studies at Syracuse U.
The Digital Reference Education Initiative (DREI) seeks to bring
together the collective expertise of practitioners, library educators, and
digital reference software developers interested in issues of education and
training in order to develop core competencies, and educational approaches to
digital reference. DREI's main goal is to create an adaptable collection of
core competencies, standards, tools, and training materials that may be used in
various library and other information industry settings, and to provide access
to these materials through this site.
Approaches to
Teaching Through Digital Reference
by Linda A. Ellis, Assistant Professor and Information
Services, Librarian, Newman Library, Baruch College, New York, New York, USA.
OCLC Topics and
Trends: Virtual Reference
Includes resources such as “The Basics
of Virtual Reference,” “Best
Practices,” “Standards,”
“Trends,”
“Training,”
and Interest
and Working Groups.”
QuestionAuthority -- DREI (Digital
Reference Education Initiative)
“In this forum, various individuals in the reference community post
their thoughts on current issues in digital reference education and training.”
Questionpoint User
Guidelines, Library of Congress
VID (Virtual Reference Desk)
Knowledge Base
Example of a publicly available, searchable knowledge base (Keystone
Library Network)
VRD
2004 Digital Reference Conference in Cincinnatie, OH, on November 8-9, 2004, Online Proceedings
Includes presentations such as:
Is
Collaborative Virtual Reference Cost Effective and if so, For Whom?
by Neal Kaske, Head,
Engineering and Physical Sciences Library, University of Maryland; and Julie
Arnold, Coordinator of Reference Services,
University of Maryland
by Jeffrey
Pomerantz, Assistant Professor, School of Information and Library Science,
Charles McClure, Francis Eppes Professor and Director,
Information Institute, School of Information Studies, Florida State University
Service or
Sacrifice: Staffing Models for Live Electronic Reference
by Joe Blonde, Reference
Librarian, Coordinator of Live Electronic Reference, Concordia University
Libraries
Instant Messaging
in Digital Reference
Follow
their Lead, Dawg
by Joe Janes.
American Libraries Online, November 2004.
Suggests the consideration of instant messaging as a means of providing
reference assistance.
How
Americans Use Instant Messaging by Eulynn Shiu and Amanda
Lenhart, PEW Internet and American Life Project, September 1, 2004.
Instant Messaging – Collaborative Tool or Educator’s nightmare! By Robert Farmer, Mount Saint Vincent University, Canada. 2003
Instant
Messaging Now Less Popular with Teens?
A couple of librarian opinions fromt the
DIG_REF discussion list.
Teen
Use of Messaging Media By Diane J. Chiano, et al. AT&T Labs West and Stanford University, Computer Science
Dept.
Sorry
State of IM Security
Other
Can We Talk? By Maria Elena Baca Star Tribune Staff
Writer, Minnesota StarTribune.com, January 3, 2005.
A survey of 3100 teens about their most used form of
communication with friends.
SMS Software for Virtual Reference
Reference by SMS by Altarama
Systems & Services
ASERL
Membership Survey of Virtual Reference Service (2001) -- Preliminary Results
Updated
02.02.2005