Fines - Error or Forgiven

Fines may be forgiven ONLY by a full-time staff member

POLICY SECTION

Forgive -- Only full-time staff members can forgive fines, because it is:

• a legitimate fine that is not assessed

Error -- Supervisors may "pay" the fine as an error in these circumstances:

• material was reshelved without  being discharged 
• the wrong date has been stamped in the book

These items have sometimes been thought of as errors, but are not now.  These items must be FORGIVEN.

• Books returned to other libraries that accrue fines while in route -- This must be forgiven, as it is the patron's responsibility to either return the book to Divinity, or to allow for time in book drop, etc.
• Patron did not receive overdue notice -- The patron should have a date stamped in the book.  Also, it is the patron's responsibility to inform us of address changes or contact problems.
• Other due date problems -- If the book does not reflect the current due date, but the book has been renewed online, the patron assumes responsibility for knowing the due date.  Before assuming that the due day problem is an error, check the record to see if the item was renewed.

PROCEDURE SECTION

1. Select display 2 user on the circulation key pad
2. Type user's name
3. Click on GO
4. Click on user ID
5. Select pay user on the circulation key pad
6. Click on GO
7. Type payment amount
8. Select ERROR from the type list
9. Click on GO

    Log a fine that has been forgiven or is an error in the daily income log just as you would any other payment. 
    The employee making the transaction must initial the log

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