Renew Material

In-Hand material

• Press the F6 function key

OR

• Click the "Renew Item" button
• Scan barcode of material being renewed
• Click GO

Messages will appear if item cannot be renewed.   See bottom of this page for possible reasons for renewal blocks.

Phone Renewals

• Ask whether or not the person has Internet access and has attempted an online renewal.

• IF they do have Internet access and have not attempted an online, tell them that should renew online. (The only exception is faculty.)  Give them the web address for Acorn and tell them to select the "your record" button.

• IF they attempted an online renewal and it failed, refer them to a divinity student supervisor or to the Public Services Librarian, the circulation and reference librarian, to investigate:  Supervisors, see advice below.

• IF they do not have Internet access,

Renew an item in Sirsi in the following circumstances:

1. The patron has attempted an online renewal and failed
2. The patron does not have Internet access

Renewal Instructions

• Press the F6 function key
• Type barcode of material if patron can dictate number over phone
• Click GO

            or

• Click on Renew User Icon
• Type in User ID (patrons social security number)
• Tab to Renew Items due as of : Type in todays date or date patron specifies
• Click on GO
• Check renew all charges box (red check mark appears)   
• Click on GO

WHAT TO DO IF THE RENEWAL IS BLOCKED

Tell the patron that the Sirsi system has blocked the renewal. There are a variety of things that could cause the problem:

1. The item may have reached the renewal limit.
2. The item may have a hold or recall placed on it.
3. If they are an alumni or LUC patron, their privleges may have expired.
4. The patron may have an unpaid bill block.

If you are a Student Supervisor, you may spend as much time as you can investigating these possibilities.  Try to solve the problem if possible.

Otherwise, the patron has 2 choices:

• They can come in and see the Circulation Librarian and she can investigate it when they come in.

• They can leave their name and number with you and you can leave a message in SANDRA'S IN BOX attached to a printout of the items you attempted to renew.   Sandra will call them back ASAP -- but she only works Monday through Friday.

Return to DESK PROCEDURES