PATRON CLAIMS THEY NEVER CHECKED OUT BOOK:
This problem can occur because SIRSI leaves the last patron's number in the charge
field. Therefore, an item can be charged to someone who last charged out something at the
desk but is long gone. The way to remedy this is to click on "FIND" at the
bottom of the screen to clear the number from the charge field.
- Fill out "Please Search" blue slip and search thoroughly. If item is not
found, charge item to 203996, missing. (Missing and Lost
Items)
- Send an email message to PST with patron's name in the subject field. Explain in the
message that this patron said that they never checked out the book and give the title and
call # of the book. Each PST member will file this message in their own PST Problems
Pegasus mail folder.