for Patrons | for Reserves | Receiving Recalled Items | Problems

Place Recalls For Patrons in Web ACORN

Encourage the patron to place the recall by his/her self in the public WEB ACORN screen.

Show the patron the Request Services website at -- http://divinity.library.vanderbilt.edu/gcommun.html

If the patron will not/cannot figure out how to do this, have the patron give you the citation information and his/her social security number.  You can place the recall yourself following the instructions for recalling for reserves. 

Place Recalls for Reserves in the Staff Workflows screen

Remember, you will be following a different set of directions than a patron using the Webform!

• Step 1: Open the item search&display wizard (see below) OR use F3

• 2: Look up the record for the item that the patron wishes to recall, and leave the record open on the desk top.

• 3: Select place hold wizard (see below) OR use F4 key

• Swipe patron's ID card (or type in h/her SSN and press enter)
• Screen message:  Hold placed

If the person wants to place a hold rather than a recall, change "recall status" to No recall before swiping the card or pressing enter

Receiving Recalled Items

When you discharge items that have been recalled, you will receive a screen message prompting you to put the item on the Hold Shelf for the patron.

On a slip of scratch paper, write down the patron's name LAST name first.

File the book on the hold shelf in alphabetical order by last name

Problems or Patron Questions

• The current user of a recalled book has 10-14 weeks in which to return the book before accruing RECALL fines.  The 10-14 day period is determined by the computer based on the Library's open schedule and the patron's current due date on the request book.
• Recall fines are assessed separately from Overdue fines.
• The library cannot guarantee that the current user will bring the item in on its recall date. 
• The current user will accrue $1/day fines if the book is kept after the recall due date.
• Any requests to "work something out" with the current user must go through the Public Services Librarian.
• Under no circumstance reveal the current user's name.
• You may let the patron know when the book is due even though the due date may reveal what patron category the person belongs to. (EX: a faculty due date)
• If message reads: "No items qualified for hold at this time" this means that the recall cannot be placed.  Possible reasons are: 
  • the item is reference or some other non-circulating category
  • it is not checked out but misshelved
  • the item is in-process and requires a RUSH request, not a RECALL request
  • the book has already been recalled by another user
  • the book belongs to another library -- Divinity may only recall Divinity books